caketemptations

Cake Temptations Ltd. - Terms & Conditions

訂餅細則

Terms and Conditions

查詢,訂購和確認

查詢或訂單須透以下方式遞交:

電話:(852) 2836 3388      傳真: (852) 3583 1633

電郵:inquiry@caketemptations.com.hk

由於每張訂單均特別為客入訂造名額有限,先到先得,我們建議閣下於至少 21天前查詢訂購,讓我們有充裕的時間了解所需,能妥善提供切合閣下特定需求

 

購流程:

電話/電郵確認設計->點點心思發出訂購電郵->客人付款並將收據傳真或電郵給我們->點點心思發出電郵確定->依時送出蛋糕。

Enquiry, Order and Confirmation

Enquiry and Orders shall be received by:

Tel No: (852) 2836 3388      Fax No: (852) 3583 1633

Email: inquiry@caketemptations.com.hk

Please note that all of ourproduct and flavor are unique and meticulously hand-crafted by Pastry Chef, therefore we would produce in small quantities in order to maintain the finest quality, as always. You are strongly advised to submit enquiry or place orderat least 21 days in advance to enable us to better understand your needs and offer the best products tailored to fit your request.

Once your order has been placed, we do NOT accept cancellations in any circumstances. Each request for product is subject to approval by Cake Temptations Ltd. We reserve all rights to reject a request for product due to insufficient stock, incomplete customer information, copyright infringement, or for any other lawful reason. We undertake to inform you within seven (7) working days following your request if we have a problem filling your order.

 

訂購確認

當客戶確認款式後,本公司會以電郵方式回覆以作最後確認,並清楚列明已訂購之收件人、產品款式、數量、送貨地址及時間等。本公司恕不負責因客戶提供錯誤的電郵地址,或因其他非本公司所能控制之因素如通訊網絡問題、電郵服務供應商問題等而導致電郵有所延誤或未能成功發送。

Confirmation

Once your order has been placed, Cake Temptations Ltd will confirm your delivery order (selected product, quantity, delivery place and date) by email. Cake Temptations Ltd will not be responsible for any delayed or undelivered emails due to the submission of incorrect email addresses by customers, or due to issues that are out of Cake Temptations Ltd's control such as problems caused by Internet, email service providers, etc.

 

付款方法

所有貨品之價值均以港幣計算,客戶必須於訂單確定後3個工作天內全數付款。請注意,預訂確認後,已繳付的訂金將不獲退還及不得轉讓。付款後請保留銀行收據,並清楚列明訂購人的姓名、訂購編號、送貨日子及聯絡電話。以傳真方式至(852) 2690 4473把相片或電腦掃描版本電郵至inquiry@caketemptations.com.hk

銀行資料:

戶口名稱:CAKE TEMPTATIONS LIMITED

戶口號碼:香港上海滙豐銀行112-372826-001 / 或  中國銀行香港 012-873-0-010920-8

Payment Method

All of our pricing are stated in Hong Kong Dollars and the full amount must be settled within 3 days after order confirmation. Please be noted that the paid deposit is non-refundable or non-transferable in any circumstances. Please keep the Admittance Advice/Payment Slip and fax it back to (852) 3583 1633 or send the scanned copy to inquiry@caketemptations.com.hk with providing your order name, order number, date of delivery and contact number as a proof of evidence. Please note that your order will not be deemed as SUCCESS until you have sent us a valid proof of your order transaction.

Bank Name:

Account Name: CAKE TEMPTATIONS LIMITED

Account Number: HSBC 112-372826-001 / or  Bank of China 012-873-0-010920-8

 

更改或取消訂單

訂單一旦確認後,如要取消訂單修改產品的款式、設計或文字內容,閣下請務必貨品運送前至少14天致電或電郵方式直接聯絡我們我們收到後, 要求將有可能被考慮接受及處理,但須視乎情況及準備時間再作決定。請注意, 倘若吿知日期少於上述時間,恕不可取消或作出任何更改已付的款項將不獲退還及不可轉讓。

Amendment or Cancelation

Once your order has been placed, all requests for cancellation or change on the product type, design or wordings must be informed by phone or in written email and confirmed by our staff at least 14 days in advance before delivery date. We reserve the final right to decline or accept the cancellation or changes subjected to availability. Please be noted that the paid deposit is non-refundable or non-transferable in any circumstances if the requested date is less than 14 days in advance.

 

產品供應

網頁內已列出所有「點點心思」一般供應的產品,網址:www.caketemptations.com.hk。但我們可能會缺貨或因其他原因未能供應。若客戶欲訂講該些產品,請盡致電或電郵至客戶服務部查詢,以確該產品的供應。「點點心思」未能供應客戶挑選的產品味道我們保留權利以一切經顧客同意,以同等或更高價值的產品去客戶所挑選但未能供應的產品味道

Availability of Products

All of the products that are generally available on our website: www.caketemptations.com.hk. However, there is a likelihood that some products may be out of stock or unavailable as our products are unique and freshly hand crafted by Pastry Chef, therefore, available only in small quantities. Should you be interested in other specific items in addition to the catalogue, please give us a call before to confirm that the product is available. Cake Temptations reserves the right in the event of the unavailability of an item(s) to substitute an item(s) of equal or greater value with the consent of the customer. There is a possibility that the presentation of the gift items may be modified to insure proper delivery and handling.

 

自行提取產品

客戶可選擇自行提取產品。

星期一至六(不適用於公眾假期):請於辦公時間內,上午九時三十分至下午一時 / 或下午二時至下午五時三十分,到新界葵涌葵豐街18-26 號永康工業大廈11樓N室自行提取已訂購之貨品。

星期日(不適用於公眾假期)請於辦公時間內,上午九時三十分至下午一時 / 或下午二時至下午五時三十分,到新界葵涌葵豐街18-26 號永康工業大廈11樓N室 https://goo.gl/maps/J5Rb46JSNcn 自行提取已訂購之貨品。

顧客於收取貨品時必須立刻檢查貨品是否閣下所訂購之種類、數量或損毀及變壞。產品一經簽收核實及提取後,本公司不會對產品的損毀、遺失或因存放環境等其他因素所造成的破壞而負上責任及有權拒絕更換。

此外, 如顧客授權第三者提取產品,「點點心思」不會對產品發送所造成的破壞或遺失負責。

Pick up in Person

Customer can pick up the sweet at Flat N, 11/F, Wing Hong Factory Building, 18-26 Kwai Fung Crescent, Kwai Chung, NT from 9:30am to 1:00pm /or 2:00pm to 5:30pm between Monday and Saturday (Except public holidays). 

For Sunday (Except public holidays), customer can pick up the sweet at Cake Office, Flat N, 11/F, Wing Hong Factory Building, 18-26 Kwai Fung Crescent, Kwai Chung, NT https://goo.gl/maps/J5Rb46JSNcn  from 9:30am to 1:00pm /or 2:00pm to 5:30pm.

Customer is requested to examine the goods immediately upon delivery for any damages or deficiencies. Please lodge with our Customer Service Department at (852) 2836 3388 to exchange the goods if you find any damages or deficiencies. If customer has signed after receiving the goods, Cake Temptations reserves the right to refuse your request for any damages, loss or external factors that may occur after the product has been collected by client or after delivery. Should the customer authorize the 3rd person for collection, Cake Temptationswill not assume responsibility for damage or loss of delivery.

送貨服務

「點點心思」致力安排運送貨品準時送達,因此閣下必需提供準確的運送資料,讓我們保證準時把產品發送到指定的地點。

顧客凡訂購產品滿HKD$1,500元正或以上,即可享免費送貨服務乙次。免費送貨服務只適用於香港港鐵站內的指定沿線。如客戶指定送貨至特定地點或偏遠地區,需額外收取附加費用。

若惠顧低於HK$1,500元正,送貨服務費由HK$200元正乙程起。價錢亦會因送貨地區而略有差別,有關服務範圍及詳情請向客戶服務部查詢。

如閣下或收貨人士未能於約定時間內收取已訂購之貨品,本公司將保留權利向該顧客收取額外的送貨費用。 如顧客須更改送貨地址及時間,顧客必須於至少7個工作天前致電 (852) 2836 3388與客戶服務部聯絡。否則,本公司保留權利拒絕為任何顧客更改送貨地點。

Delivery Arrangement

Cake Temptations commits to provide delivery service on time, therefore, the accuracy of the delivery information you provide is crucial in making sure that the products can be delivered properly. This ensures that our customers can enjoy our products for the full extent of their shelf life. Cake Temptations will not be held the responsibility for returns caused by incomplete or erroneous delivery instructions.Delivery service is available after confirmation of order and payment.

For order purchase HKD$1,500 or above, one-time delivery can be arranged for free.Free Delivery Service is applicable for the specific MTR Station.If customer requests for the delivery of goods to specific locations, please anticipate an additional delivery charge will be applied.

For order purchase below HKD$1,500, one-time delivery can be arranged with an additional charge of HKD$200 or above and the price is varied depending on the location. Please kindly contact our customer service for further information.

Cake Temptations reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated the delivery time.

Customer is requested to call our service hotline at +852 2836 3388 of any change to their delivery address and time within 7 working days prior to the delivery. Otherwise, Cake Temptation reserves the right to refuse the delivery of goods to any customer at our sole discretion absolutely.

 

送貨時間:

上午十時正至下午七時三十分(星期一至日)

*請注意,於繁忙節日期間(農曆新年、情人節、復活節、母/父親節、聖誕節等),運送時間或會延長,請顧客諒解。

Delivery Schedule

10:00am - 7:30pm (Monday and Sunday)

*Please understanding that the delivery times may be longer during busy holiday seasons such as (Chinese New Year, Valentine's Day, Ester Day, Mother and Father Day, Christmas, etc)


颱風及暴雨警告信號懸掛後,蛋糕送遞安排:

 Cake delivery arrangement under typhoon & rainstorm warning


天文台發出8號或以上熱帶氣旋信號下的送遞服務安排

我們的送貨及自取服務將會暫停,直至改掛其他較低颱風信號。我們會用電話個別通知顧客稍後送貨安排。

 When typhoon Signal No. 8 or higher is raised, all delivery service including self-pick up service be temporary suspended until lower typhoon signal is replaced.  We will notice our customers by phone individually for further arrangement. .

 

天文台發出黑色暴雨警告信號下的送遞服務安排

我們的送貨及自取服務將會暫停,直至黑色暴雨警告信號除下。送貨服務會稍為延遲,我們會有負責同事儘快用電話個別通知顧客跟進送貨安排。

When Black Rainstorm Warning Signal is raised, all delivery service including self-pick up service be temporary suspended until lower typhoon signal is replaced.  We will notice our customers by phone individually for further arrangement.


天文台取消8號或以上熱帶氣旋信號或黑色暴雨警告信號後的送遞服務安排

如8號颱風信號或黑色暴雨警告信號於中午2時之前改為較低的信號或取消,我們的送貨及自取服務將於兩小時後回復運作;送貨及自取服務可能會稍有延遲,我們會有負責同事儘快用電話個別通知顧客跟進送貨安排。

When Typhoon Signal No. 8 be changed to lower typhoon signal or Black Rainstorm Warning Signal is cancelled before 2:00pm, we will resume our delivery and self-pick up service after two hours.  Delivery or self-pick up arrangement be slightly delated.  We will notice our customers by phone individually for further arrangement.

如8號颱風信號或黑色暴雨警告信號於中午2時之後才改為較低的信號或取消,我們當日的送貨及自取服務將繼續暫停,並於下一個工作天回復運作;我們會有負責同事儘快用電話個別通知顧客跟進送貨安排。

  When Typhoon Signal No. 8 be changed to lower typhoon signal or Black Rainstorm Warning Signal is cancelled after 2:00pm, all delivery and self-pick up service be continuously suspended at on day and will resume our delivery service on next day.  Delivery or self-pick up arrangement be slightly delated.  We will notice our customers by phone individually for further arrangement.

  

產品保存的方式及建議

為確保食品安全,請於24小時內享用,或可以將此食品冷藏並存於攝氏零至零下四度的雪櫃內。倘若沒有冷凍儀器,我們的產品也可存放在陰涼和乾爽室溫約16度至18度的地方,但必須1小時內享用。

In the interest of food safety, please sure the food should be stored in 0°C to 4°C Refrigerator. If there is no refrigerator available, please keep the food in cool and dry place with a temperature of 16-18°C and serve within an hour.

 

食物過敏

「點點心思」盡力保持最嚴格的品質控制並致力維持優質服務,但我們無法保證產品中絕對不含可能引起過敏反應的物質存在,包括蛋、麩質、大豆、牛奶、芒果、堅果(或堅果類原料)及花生。如您對上述食品敏感,請在訂講任何產品前向我們的店員提出

Food Allergy

Cake Temptations endeavors to maintain stringent service practices and depute out strict controls, we are unable to guarantee the absence which may cause allergic reactions, including eggs, gluten, soybeans, milk, nuts (or nut-based ingredients), peanut, etc in our products.

 

原材料之調整

蛋糕上或內裡所採用的生果,鮮花或飾物擺設,或會因季節及貨源的供應而略作更改。

Seasonal Availability

In case of supplies difficulties, Cake Temptation reserves the right to change any fruit ingredient or other cake decoration depending on the seasonal and regional availability.

 

餐具及儀器租借

所有租借的儀器及器皿,如細瓷杯碟、蛋糕架、三層下午茶架等必須於指定日子交回,否則,我們將會收取每天港幣五百元正的費用。

 

Equipment Rental

 

All hired equipment and serving equipment such as cake stand, afternoon tea set and so on must be returned by a specified date or a penalty charge of HK$500 per day will be applied.

 

建議及投訴 

「點點心思」致力為客戶提供優質的產品及服務,所以閣下的意見就是我們的動力。假如閣下有任何寶貴意見、批評或投訴,請立即與客戶服務部聯絡。我們會竭盡所能去達到您的期望

顧客收到我們的產品時應立刻檢查,以確保內容與訂單相同,並且沒有明顯的瑕疵,最後簽收核實作出確認。

所有賠償申請必須於產品發送後48小時內遞交。「點點心思」如收到經長久延誤的賠償申請,有關申請可能不被接受。所有賠償申請必須有明確原因並附有對於有關問題的書面闡述,產品圖片,聯絡電話和正本收據,用作參考及證明。經分析有關情況後,我們將於十五個工作天內答覆、跟進及處理,包括退還款項或重新運送產品。

另一方面 ,「點點心思」接受因明顯瑕疵或發送的產品與訂單不符的情況下退貨,「點點心思」將准許免費更換產品或退還已付款項。消費者或其他與此有關的任何一方(包括購買者,當消費者收到「點點心思」的產品作為禮物接受此安排的話,即代表同意放棄任何額外賠償申請,包括利息或其他款項。

Comments, Suggestion and Complaint Handling

Cake Temptations strives the excellent food and service to our customer, your valuable opinion is important to us for continuous improvement. Should you have any comments, suggestions, criticism or complaint, please do not hesitate to contact our Customer Service hotline during office working time or by email. We will try our utmost effort to meet your expectations but need your help in order to do so.Customers receiving the products from us should inspect it upon receipt to make sure it is consistent with the order and that there are no obvious flaws. Damage claims should be clearly recorded, dated and signed on the delivery invoice.

All claims must be made within 24 hours after the delivery. Claims received by Cake Temptations after longer delays may not be honoured and accepted. All claims must be motivated and accompanied by a written explanation of the problem together with picture, contact information and original receipt as well as the damages occasioned thereby. After conducting an in-depth investigationCake Temptations will reply the customer within 15 days and at its own discretion will determine the appropriate remedy, including a refund of payment or a reshipment of product.

On the other side, whereas Cake Temptations accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, Cake Temptations will allow the free replacement of the product or the return of the amount paid by the consumer. By accepting such, the consumer and any other party involved therewith (including the purchaser, where the consumer has received the Cake Temptations product as a gift), agrees to waive any additional claims it may have, including for interest and other payments.

 

不可抗力因素

不可抗力的原因影響下造成服務不盡完善或不足之處,「點點心思」不會承擔其責任或支付任何補償。"不可抗力” 的情況儘管我們已謹慎從事仍不能預見或避免的事件。這種情況包括火災,水災,爆炸,風暴或其他天氣破壞,闖入,刑事毀壞,暴亂或民間紛爭,工業行動,自然或核災難,火災,惡劣天氣條件,戰爭或戰爭威脅,實際或威脅的恐怖活動,流行病和我們不能控制的所有類似的情況。

Force Majeure

Cake Temptation shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, embargoes, revolution, riot, war, government intervention, strikes, labour difficulties, equipment failures, or any other causes beyond the control of company.

 

產品的質素及設計承諾

所有圖片及設計只供參考。「點點心思」的每項產品是獨一無二,均由人手精心創作及製造,儘管我們竭盡所能來迎合閣下所指定的特別要求,但我們不能保證產品能百分百呈現或複製一模一樣的指定款式、設計及顏色。因此,本公司不會對產品設計、形狀、顏色,神態等其他原因的差異而負上責任、賠償及有權拒絕更換。

Guarantee of Quality and Presentation

All visual and picture are for reference only. Cake temptations do not guarantee to match the exact colour and design as same as chosen due to the fact that every cake is every cake is uniquely customized by our Chef and may vary despite every effort being made.

 

產品會用作宣傳 
 
點點心思會把產品相片主要會在本專頁發放。部份產品相片也或會用作促銷或宣傳之用。如閣下不欲產品相片在本專頁發或會用作促銷或宣傳之用 ,  請聯絡我們 2836-3388作安排
 
Product publishing for promotional purpose 
Cake Temptations has the right to publish the product for promotional purpose. For customer who need to opt out from posting, please notify us and your product ordered will not be posted.
 

以上各項細則,如有任何更改,恕另行通知。本公司保留權利修改本條款及條件。

In case of disputes, the decision of Cake Temptations shall be final and binding. Cake Temptation may revise these terms and conditions at any time without prior notice.

 

本條款及細則的英文版本如與中文譯本之文義有任何歧異,概以英文本為準

In the event of any discrepancy or inconsistency between the English and Chinese version of this Terms and Conditions, the English version shall apply and prevail.