caketemptations

Delivery Arrangement

Cake Temptations - Delivery Arrangement

Pick up in Person

Customer can pick up the sweet at Flat N, 11/F, Wing Hong Factory Building, 18-26 Kwai Fung Crescent, Kwai Chung, NT from 9:30am to 1:00pm /or 2:00pm to 5:30pm between Monday and Saturday (Except public holidays). 

For Sunday (Except public holidays), customer can pick up the sweet at Cake Office, Flat N, 11/F, Wing Hong Factory Building, 18-26 Kwai Fung Crescent, Kwai Chung, NT https://goo.gl/maps/J5Rb46JSNcn  from 9:30am to 1:00pm /or 2:00pm to 5:30pm.

Customer is requested to examine the goods immediately upon delivery for any damages or deficiencies. Please lodge with our Customer Service Department at (852) 2836 3388 to exchange the goods if you find any damages or deficiencies. If customer has signed after receiving the goods, Cake Temptations reserves the right to refuse your request for any damages, loss or external factors that may occur after the product has been collected by client or after delivery. Should the customer authorize the 3rd person for collection, Cake Temptationswill not assume responsibility for damage or loss of delivery.

Delivery Arrangement

Cake Temptations commits to provide delivery service on time, therefore, the accuracy of the delivery information you provide is crucial in making sure that the products can be delivered properly. This ensures that our customers can enjoy our products for the full extent of their shelf life. Cake Temptations will not be held the responsibility for returns caused by incomplete or erroneous delivery instructions.Delivery service is available after confirmation of order and payment.

For order purchase HK$1,500 or above, one-time delivery can be arranged for free.Free Delivery Service is applicable for the specific MTR route and within 10 minutes walking distance from the specific MTR Station.If customer requests for the delivery of goods to locations which is not included within the specific MTR Route, please anticipate an additional delivery charge will be applied.

For order purchase below HK$1,500, one-time delivery can be arranged with an additional charge of $150 or above and the price is varied depending on the location. Please kindly contact our customer service for further information.

Cake Temptations reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated the delivery time.

Customer is requested to call our service hotline at +852 2836 3388 of any change to their delivery address and time within 7 working days prior to the delivery. Otherwise, Cake Temptation reserves the right to refuse the delivry of goods to any customer at our sole discretion absolutely.

Delivery Schedule

10:00am - 7:30pm (Monday and Sunday)

*Please also be understanding that the delivery times may be longer during busy holiday seasons such as (Chinese New Year, Valentine's Day, Ester Day, Mother and Father Day, Christmas, etc)

Delivery service is not applicable to the following locations:

Squatter area, walled villages, small house, temporary housing area, piers, discovery bay, parks, sports arenas, outlying islands, construction sites; Jumbo Floating Restaurant, Fish market, impermanent or incomplete addresses; remote areas in New Territories.